Refund policy

Refund & Return Policy

Last Updated: November 12, 2026

At Mudjug, we take pride in making tough, American-made products built to last. We want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, clean, and in their original condition.

  • Items must be returned with all original components and accessories.

  • Proof of purchase or an order number is required.

  • Returns must be approved by our customer support team before being shipped back.

For health and hygiene reasons, any Mudjug that has been used as a spittoon is not eligible for return.

To start a return, contact us at support@mudjug.com with your order number and reason for the return.

Damaged, Defective, or Incorrect Items

We inspect our products before shipping, but sometimes things happen.

If your order arrives damaged, defective, or incorrect, please contact us at support@mudjug.com as soon as possible, preferably within 7 days of delivery.

Please include your order number, a description of the issue, and photos if applicable.

We'll review the situation and work to make it right through a replacement, refund, or other appropriate resolution at no additional cost to you.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or credit card provider may take additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or an incorrect item ordered.

If your return is due to a defective, damaged, or incorrect product, Mudjug will cover the return shipping costs when a return is required.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages shipped without tracking.

Please contact us before sending any items back so we can provide the correct return instructions and shipping address.

Non-Returnable Items

The following items are not eligible for return:

  • Used Mudjugs or products showing signs of use

  • Items returned more than 30 days after delivery, except where required by law

  • Gift cards

  • Products marked as final sale, where permitted by law

  • Customized or personalized products, unless defective or incorrect

Exchanges

Need a different style or color?

Contact us at support@mudjug.com within 30 days of delivery.

Exchanges are subject to product availability. Items must be unused and meet our return eligibility requirements.

Customers are responsible for shipping costs associated with standard exchanges unless the exchange is due to our error or a defective product.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at support@mudjug.com.

We process orders quickly, so we cannot guarantee cancellations or changes once an order has been placed.

If your order has already shipped, our standard return policy will apply.

Contact Us

For questions about returns, refunds, or exchanges, please contact:

Mudjug Inc.
Email: support@mudjug.com
Website: https://mudjug.com

Nothing in this policy limits any rights or remedies available to customers under applicable law.