Privacy Policy

Effective Date: October 15, 2026

At MudJug Inc. ("MudJug," "we," "us," or "our"), we respect your privacy and are committed to being transparent about how your personal information is collected, used, shared, and protected when you visit our website, purchase products, or interact with our marketing communications.

This Privacy Policy applies to our online store at https://mudjug.com and related services.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact Information: Name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order history, transaction details, and fulfillment information.

• Payment Information: Payment details processed securely through Shopify and authorized payment providers. We do not directly store complete payment card numbers.

• Device and Usage Information: IP address, browser type, device information, website interactions, and cookies.

• Marketing Information: Email and SMS subscription preferences, consent records, and interactions with our communications.

• Customer Support Information: Messages, inquiries, and other information you provide when contacting us.

2. How We Use Your Information

We may use personal information to:

• Process payments, fulfill orders, and arrange shipping.

• Provide customer service and respond to inquiries.

• Send order confirmations, shipping notifications, and transactional updates.

• Send promotional emails and text messages when permitted.

• Personalize your shopping experience.

• Analyze website performance and improve our products and services.

• Detect fraud, protect our systems, and comply with legal obligations.

3. Email and SMS Marketing

With your consent where required, MudJug may send marketing communications regarding new products, promotions, exclusive offers, and other updates.

Our SMS program may include promotional messages, abandoned checkout reminders, and other marketing communications.

SMS consent is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You can unsubscribe from promotional text messages by replying STOP to a message. For assistance, reply HELP or contact support@mudjug.com.

You can unsubscribe from marketing emails using the unsubscribe link included in our emails.

We do not sell or share SMS opt-in consent data or mobile phone numbers with third parties for their own marketing purposes. Information may be shared with service providers that help deliver our messaging program, subject to applicable privacy and confidentiality requirements.

Messaging Privacy Policy

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/tymtff-1j/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/tymtff-1j/privacy_policy).

4. How We Share Information

We may share personal information with service providers that support our operations, including:

• Shopify, our ecommerce platform.

• Payment processors and fraud prevention services.

• Shipping carriers and fulfillment providers.

• Email and SMS marketing platforms, including Klaviyo and Postscript.

• Website analytics, advertising, and customer support providers.

• Legal authorities when required by applicable law.

Some advertising and analytics disclosures may qualify as a "sale," "sharing," or targeted advertising under certain privacy laws. Where applicable, customers may exercise their legal opt-out rights.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to maintain shopping cart functionality, remember preferences, analyze website activity, personalize content, and measure advertising effectiveness.

You may manage cookies through your browser settings and any privacy preference controls available on our website.

Where required by law, we will request consent before using non-essential tracking technologies.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information we maintain about you.

• Request correction or deletion of certain personal information.

• Opt out of certain uses or disclosures of personal information.

• Withdraw marketing consent.

• Request information about how your personal information is processed.

• Appeal certain privacy-related decisions where applicable.

We will review and respond to verified requests as required by applicable law.

You may also review Shopify's Consumer Privacy Policy at https://privacy.shopify.com/en.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not control.

9. Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected without appropriate authorization, we will take steps to delete it as required by law.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, legal obligations, or services. The revised policy will be posted on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, please contact:

MudJug Inc.

6212 E Pine Ln

Parker, CO 80138

United States

Email: support@mudjug.com

Website: https://mudjug.com